Contact Support

What to Have Ready Before Chatting

Open a chat only when you have your account username ready. For payment issues, note the approximate time of the transaction and the payment channel used — for example, Touch 'n Go e-wallet or bank transfer. This lets the agent check the ledger immediately instead of asking you to look it up mid-conversation.

Live Chat vs Contact Form

For anything account-related — login issues, deposits, withdrawals, or promo queries — live chat is the fastest route. Use the contact form when you need a written record of the conversation, for example to dispute a transaction or confirm a policy change. The form sends a ticket to the same team but with an email trail.

Never Share These Details Publicly

Do not send your password, your full card number, or any one-time code through live chat or the contact form. The support team never asks for these on public channels. If an agent requests such information, end the chat and report it immediately. For security, only provide them inside the account settings page after you have logged in.

Expected Reply Times per Channel

Live chat typically connects you to an agent within a minute during normal hours. If the queue is long, the wait may reach five minutes. For the contact form, expect a first reply within four to six hours. Most tickets are resolved within one business day. Complex cases may require follow-up questions, which can add a few hours.